By phone: You can call us on 020 7834 1066
By post: Write to Anglia Leisure learning Limited, 4 Bradfield Hall, Bury St Edmunds, IP30 0LU
Booking form: You can complete a booking form below and submit it to us on line. Or if you prefer to print off the booking form and fill it in by hand, please go back to your chosen course page and click on the ‘Download a Booking Form’ button. This will give you a form specific to your chosen course. Print this off and fill in your details and sent it to us by post. Or scan it and email it to firstname.lastname@example.org
Your deposit: The deposit is £125 for residential weekend courses and £35 for one day courses. You may either send a cheque with a copy of your booking form in the post, or pay via on line banking, or at your bank branch to The Royal Bank of Scotland, Sort Code: 16-14-98 – Account No: 10612235. And please be sure to quote your name as a reference for your payment because everyone deposits the same amount so without your name we can’t identify your payment. Please note: If you cancel, the deposit is not refundable.
The outstanding balance for this course is payable five weeks before the course starts.
Terms and Conditions: By completing and submitting the Booking Form, you confirm that you have read, understood and accept our Terms and Conditions. You can read the Terms and Conditions below.
Please email your completed booking form back to us by clicking on the ‘SEND’ button, or print out and post to: Anglia Leisure Learning Ltd, 4 Bradfield Hall, Bury St Edmunds, IP30 0LU.
We look forward to welcoming you on one of our courses. If you have any questions, please get in touch and we will be happy to help.
Terms and Conditions
Booking form contract and deposit
Completion of the course booking form, duly signed with acceptance of our terms and conditions, and its return with your deposit, form your contract with Anglia Leisure Learning Limited. Bookings must normally be made at least six weeks before a course starts. All bookings are acknowledged.
What is included?
Your course fees for weekend courses include board and lodging, tuition, access to the syndicate (course) room and on site facilities as listed in the course details. Meals and refreshments included are Friday dinner, Saturday breakfast, lunch and dinner, morning and afternoon tea/coffee, Sunday breakfast, lunch, morning and afternoon tea/coffee. Water is served with meals. For one day courses, tuition, access to the syndicate room, lunch and morning and afternoon refreshments are included.
What is not included?
Travel to and from the venue, alcoholic or other beverages, any additional services offered by the venue, such as room service, room upgrade, beauty or spa treatments. If you order anything not included in your course fees, you are responsible for settling your account with the venue before departure.
Portable Appliance Testing (PAT)
Any electrical items you bring should be electrically safe. The easiest way to demonstrate this is to have a current PAT certificate (portable appliance test) for items more than one year old. You may be asked to show the PAT certificate, or the purchase receipt for new items. At the tutor and/or venue’s discretion, they may request you do not use electrical items on your course that do not have a current PAT certificate and are older than one year. This is for everyone’s safety.
As participants in Anglia Leisure courses, you may be photographed, filmed and/or sound recorded for publicity purposes and your picture may appear in print or on line. If you do not wish this to happen please let us know in writing when you book.
Anglia Leisure Learning Limited holds public liability insurance. However outside the terms of that policy, we have no liability to you for any death or personal injury however caused to you or any member of your party. We recommend that you check your own insurance and if appropriate take out insurance in respect of travel, personal property, public liability, any damage caused to you or by you (whether accidental or malicious) illness and/or cancellation due to unforeseen circumstances. We are unable to make any refunds apart from those listed below under the Cancellation clause. You should take all necessary steps to safeguard your personal property as Anglia Leisure Learning Ltd cannot be held responsible for any loss or damage to property howsoever caused.
If you cancel your booking, this must be in writing. You have the right to cancel and receive a full refund within 14 days of booking. If you cancel within four weeks of the course start date, the following refunds will apply:
|Failure to turn up to course||No Refund|
|1-6 days before start date||5% Refund|
|7-14 days before start date||10% Refund|
|15-28 days before start date||20% Refund|
If you cancel in writing with more than 28 days notice, your deposit will be deducted from your course fees and the remaining sum will be returned to you. If you are unable to come on a course because of illness or bereavement, you may transfer the booking to another course or student provided that we are advised at least 28 days before the course is due to run and that any replacement student completes an application form and accepts the terms and conditions of booking.
Anglia Leisure Learning holds a Data Protection licence and will hold and use your personal information in accordance with the Data Protection Act 1998. We will never share your details with external agents other than basic information required by our team, the venue and tutors.
Variation of event or terms
In the unlikely case that we have to change the date of a course, you may request a full fee refund if the new dates are not convenient. If the venue changes its charges we reserve the right to pass these on. If the required minimum number of students is not reached, we cannot guarantee that the course will run. If we cancel a course, you can request a full fee refund or transfer your fees to another course. If you are buying travel tickets, materials for the course or incurring any other related expenses, we strongly recommend that you check with us (email: email@example.com or phone 020 7834 1066) two weeks before the course date to confirm the course is running before incurring expenses which cannot be reimbursed.
Money back guarantee
Anglia Leisure Learning offers a 100% money back guarantee on all courses. If you are not satisfied for any reason, or have a complaint, please advise us as soon as possible. It is our responsibility to handle any complaints, rather than the venue or tutor. In order to qualify for a full refund, you must let us know why you are unhappy before the conclusion of your course. We reserve the right to change the terms of this guarantee if circumstances beyond our control make this necessary.[/vc_column_text]